Customer Interaction with Kara Huriwai
Hi, this is John Dale from GlobileNet. Just another customer interaction a little while ago with Kara Huriwai. She was a new customer that had come to us.
Small Job: Bathroom Fan and Light Rewiring
Sometimes these are very small jobs. In this case, it was to change a fan in a bathroom. While we were there, there was a light problem that they had which needed a little bit of rewiring. And we quoted her on the job just to make sure she knew what she was getting into.
Clear Communication and No Surprises Approach
And although the job’s not complicated, it’s very important for us to leave the site, not not only with the customer happy with the work, but that they’re happy in the knowledge of what they’re going to get invoiced. So whether that be information provided through an SMS or an email, any time prior to the works, we really do like to communicate so that we don’t have a no surprises approach.
Local Service and Prompt Payment
Kara’s problem was that the job was a little bit too small for some to bother with. She gave us a call. She is in the local area, of course. We like to work locally where we can. As a result, she got the job that she expected and paid promptly.
Positive Review and Competitive Pricing
She left us a very good review just explaining that we made the appointment very quickly and we reliably installed the equipment, and our price was competitive. If you want to interact with GlobileNet, please do so. I am John Dale from GlobileNet. Thank you.
