24/7 Emergency Call Out to the Hills Area

Emergency Electrical Assistance When You Need it Most

When you’ve got an electrical emergency in your home there is no time to waste. If you’re not sure it can wait until tomorrow, don’t take the risk. Call us for 24/7 emergency help and let us take care of the problem.

No Call Out Fee


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We'll get back to you within 25min.

* for first time customers

What You Don't Want

What We Do

Why Choose Us

Consultation Before Working On Every Job

You know what you need on a high level, but the devil is in the detail. Before each job, we provide in-depth consultations on the various options available to you, the benefits and risks of each, so that you can make the best informed decision for your beautiful home.

Transparent Quote and No Hidden Fees

Nothing sours an otherwise good experience than an unexpected (and large!) bill. With GlobileNet, you can expect a fully itemised, fully detailed, and fully transparent quote with no hidden fees so that you know exactly what you're getting at exactly what price!

Workmanship Guarantee

We pride ourselves in our quality, lasting, and worldclass electrical workmanship. That's why we confidently put our reputation to the test and offer all our customers a 12 Month guarantee on all workmaship carried out by our electricians.

Aftercare and Maintenance

Chances are, you've hired an electrician in the past, only to find that once the job is done, they're not interested in you any more. We regularly touch base with our customers to make sure everything is in working order, and if something is not working properly, come and promptly fix the issue. Talk about care!

Local and Friendly

Sometimes, all we want is a patient, friendly, and honest electrician to ask a few questions about our electrical needs. So whether it's something as small as fixing a broken light, to something as big as installing and designing your backyard garden lighting, just give us a call and we'll sort you out!

Signs You Need Emergency Electrician

  • There is a complete power outage in your home
  • The bathroom tap was left running and water has come into contact with electrical components
  • An electrical outlet is radiating heat
  • You’ve seen small sparks when unplugging cables
  • An unusual buzzing sound is coming from your appliances or outlets
  • You’ve noticed a burning smell coming from an outlet

Spotting a Serious Electrical Issue - When to Act NOW

Some electrical emergencies are obvious – a loud bang, sparks and lots of smoke – and you’re already on the phone to an electrician or emergency services.

But sometimes it’s less obvious and you think: Is it really an emergency?

An electrical emergency is anything that could lead to injury, fire or electrocution.

Common residential emergencies include:

  • Malfunctioning fuse boxes or circuit breakers
  • Damaged or burning wires
  • Overloaded sockets
  • Faulty appliances
  • Water damage to any electrical equipment

If you can see it, feel it, smell it or hear it – these are real hazards. Sometimes these signs come and go, and it’s tempting to think “it’s not that bad” or “it’ll go away soon”. However, even intermittent signs need professional attention.

It can be tempting to wait until your partner gets back from a business trip, or until you get home from work, or even just until you can get the kids dropped off at school.

But a timely call can make all the difference to your family’s safety and the cost of repairs if the problem can be fixed before affecting other equipment.

Preventing Electrical Emergencies - 5 Steps to Take Today

Like most people, you probably only think about your home’s electrical system when something goes wrong. But did you know 40% of house fires in NSW are caused by electrical faults and electrical appliances?

Taking preventative steps to avoid electrical emergencies is crucial for your family’s safety. Here’s 5 things you can do:

  1. Never do DIY electrical work – It’s not just dangerous but also illegal
  2. Schedule regular electrical inspections – Identify hazards before they become problems
  3. Install Ground Fault Circuit Interrupters (GFCIs) and Safety Switches
  4. Clean and inspect appliances frequently – Get them checked ASAP if you spot any signs of damage
  5. Don’t overload circuits – Know your system’s capacity and don’t have too many appliances running at once, especially through powerboards. Instead, have an electrician install more powerpoints and circuits, or upgrade your home’s system.

GlobileNet has a 25 minute response time for all emergency calls. Call us on 1300 723 753.

The Electrical Risks of Water Contact

Water and electricity are a dangerous combination because water is such a good conductor of electricity. So if you touch water that’s in contact with electricity, the electricity may travel through you to the ground, causing an electric shock that could be fatal.

Avoid contact between water and electrical equipment unless they are specifically designed for use in wet environments or underwater.

What should I do if my electrical equipment gets wet?

What should I do if my electrical equipment gets wet? When any non-waterproof equipment comes in contact with water, it’s vital to act quickly yet carefully:

  1. Don’t touch the item
  2. Turn off power to that item at the circuit breaker
  3. Now unplug the item, if applicable
  4. Dry the item as best you can
  5. Contact an electrician to check if the item is safe or can be repaired, as well as if there has been any damage to surrounding equipment.

What if it was just a little bit of water?

Any amount of water in contact with electrical appliances has the potential to cause a shock upon contact, or damage the equipment. You should still apply the above steps.

It’s better to be safe than sorry, and GlobileNet’s quick response time makes it worth the wait. Don’t take the risk by using that appliance or powerpoint before it’s been inspected. Call GlobileNet now and we’ll be there within 25 minutes.

Power Outage - Common Causes and Solutions

Area-Wide Outage

If you’re experiencing a power outage, first check whether it is area wide. Sometimes your electricity provider schedules power outages for maintenance or weather events cause disruptions. In these cases, GlobileNet can’t help get your power back on.


If lightning strikes an electrical cable close to your home it could affect one or more of your circuits. In these cases, unplug your devices to prevent damage from surges when the power is restored. If you’re not able to restore power to your home after the storm finishes, contact us for an emergency call out.


If you’ve lost power to part or all of your home, you’ll probably notice that one or more of the circuit breakers have “tripped” (turned off automatically). This is often caused by overloading.

Overloading occurs when you’ve got too many appliances working at the same time. For example, if you’ve got the microwave, toaster, kettle and new coffee machine all running at the same time, your kitchen’s circuit may overload – especially in an older home. In these cases, it’s usually a matter of avoiding using too many appliances at once. If the tripping keeps happening even after you’ve reduced the load, you should call an electrician for an inspection.

A faulty appliance can also be a cause of overloading as they typically use more power than normal. The most common sign of this is overheating. In this case you’ll need to repair or discard the appliance.

Tripping can also be caused by:

  • Short-Circuiting: This happens when active wires come in contact with each other. You might smell burning wires or see some blackening at the outlet. In this case, do not touch the outlet, leave the circuit tripped and call an electrician for an inspection.
  • Ground Faults: This occurs when electricity flows to the ground in an unintended path usually due to wiring issues, faulty equipment, or environmental factors like moisture. Just like with a short-circuit, you’ll need professional assistance immediately.

It can be very difficult for non-professionals to determine the cause of a power outage and the safety risks of a wrong assessment certainly outweigh the rewards. Take the guesswork out of it by calling an electrician. GlobileNet’s quick emergency response time makes it worth the wait. We’ll be there in 25 minutes or less to investigate the problem, identify the cause, and safely restore your home’s power.

When Appliances Create Electrical Hazards

Worn out, faulty and non-compliant appliances are a real hazard to your home’s electrical system and your family’s safety.

Worn Out Appliances

If you’ve owned an appliance for many years, it may no longer be safe to use. If you see any signs of wear such as discoloration, cracks and especially frayed wires, it’s time to discard it or see if it can be repaired.

Faulty Appliances

You may notice an appliance is not working properly or is overheating. Using this appliance may have also coincided with your circuit tripping. In this case, stop using the appliance until it can be inspected and repaired. Continuing to use the appliance may cause damage to your home’s electricity system.

Non-Compliant Appliances

Make sure your appliances are compliant with the relevant Australian Standards by only purchasing from certified Australian suppliers or other credible retailers. Buying appliances online and especially from overseas can increase your risks of electrical hazards.

If a malfunctioning appliance has led to any sparks, smoke, smells of burning or other signs of damage, don’t take any further changes. Turn off the power to that appliance, unplug it and call an electrician to assess it ASAP.

New Electrical Appliances

Electrical appliances cause trouble when they have energy needs above your system’s capacity. Some single phrase systems are simply not able to handle the demands caused by new appliances with high energy needs. In these situations, you’ll need a professional assessment and potentially an upgrade to a three-phase power system. GlobileNet can help you assess your appliances and your home’s system. If you’re considering upgrading to a three-phase system, GlobileNet can get you started with a free consultation.


  • How much do you charge for an emergency call out?
    Regardless of the type of electrical emergency work, and no matter how late (or early) the callout, we charge the same late night standard rate for all jobs.
  • Are your emergency electrical services available 24/7?
    Yes, we are ready any hour of any day to respond to your electrical emergency like it is our own. This includes weekends and public holidays. Please, don’t hesitate to call us if you think there’s an electrical risk in your home.
  • How soon can you come to my home?
    We’ll be at your home in 25 minutes or less.
  • My power is out. How soon can you get it back on?
    We can usually get your power back on in 25 minutes or less.

    The exact time will depend on the issue that caused the power outage, but be sure we’ll do our best to get your lights on ASAP.
  • There’s a slight metallic and burning odour coming from one of my appliances. Should I be worried or can this wait?
    Be careful! A burning odour is a sign your appliance is malfunctioning and may be a fire hazard.

    Please call us on 1300 723 753 to inspect your appliance ASAP.

    If you do not see sparks or smoke, unplug the appliance immediately. If you do see sparks or smoke, first cut off the power supply before unplugging the appliance. If you are unsure about how to cut off your power supply, wait for us to arrive. Open a window for ventilation, and please do not use the appliance until we have inspected it.
  • What types of emergency electrical services do you provide?
    We respond to obvious electrical emergencies like fires and shocks, as well as serious concerns like power surges and faulty switchboards, fuse boxes and circuit breakers, often causing power outages.

    We also provide immediate attention to smoking or sparking appliances and exposed electrical wiring.

    We won’t just remove the risk. We’ll do the necessary repairs and installations needed to restore your electrical system to full safety.
  • Can you provide a quote on the spot for your services?
    We provide an estimated quote before we begin any work in your home for all electrical emergency work, unless there is an immediate threat to life such as a fire.

    If there are unexpected complications or extra materials needed that change the quote, we’ll discuss the new estimated cost with you before proceeding.