0:00 Long-Term Customer Relationship
Hi, this is John Dale from GlobileNet here again, just talking about our customer interactions. I’ve been working with a lady for many years, actually, and her daughter had a problem with an oven, and she referred me to her daughter.
0:20 Samantha’s Electrical Needs
Samantha was looking for somebody to change a cooktop, look at an oven problem that she had, and changing some lights on a pergola with a ceiling fan with a light, and just a couple of other little bits and pieces.
First Inspection of the Oven
In the first instance, when I went to see Samantha, I evaluated the oven very quickly. It was an old oven. When you repair an oven, you’re likely to be charging the customer $350 or somewhere around that when you add the parts and the labor. Many of the times you have to actually order the parts in.
Advice on Repair vs. Replacement
I often recommend to customers “look, don’t bother”, because this particular oven, brand new, was only worth about $400 new from the store. I suggested that rather than fix it, I would give her a quote to install a new oven and do the other works that she wants all at the same time, which she agreed to.
Ordering and Installation Challenges
And she placed an order for the oven and the cooktop and then subsequently gave me a call. She had accepted my quote. When we went to install the cooktop, unfortunately, it didn’t quite fit. It had one of those manufactured stone, which these days is a little bit known to be dangerous to work on.
Explaining Safety Concerns
So I had to explain to Samantha that we were not able to cut that stone for her. The dangers were too prominent and that it should be better to order a cooktop that was more suitable for that size.
Oven Installation and Adjustments
So we put the old cooktop back in. We fit the oven as planned. We had to change a couple of things in the back of the unit so that we could fit a plug on, a 15 amp plug.
Pergola Fan and Rust Issues
And when we did the pergola fan, we found that the light was all rusty. It was already installed. And so I explained to her that we would need to go about sealing everything up really well because there’s not much point putting a fan in and then having water dribble down and causing problems later, which we did.
Specialised Installation Process
We took all these screws and the clips off the roof. We resealed the conduit and those clips. We put in a special bracket that sits on top of the roof and we drilled it through the roof, so that we can actually attach the fan underneath with that special bracket. We sealed that bracket up so that there’s no water ingress. It’s a little more complicated than just quickly sticking a fan up, because of the nature of those insulated panels don’t allow you to support a fan. Not comfortably, in my opinion anyway.
A Happy Customer Outcome
But anyway, look, Samantha was very happy with the outcomes of the work. She’s been enjoying her fan, although it’s too cold at the moment. So that’s that little story. And if you want to know more, call us. at GlobileNet I am John Dale. Thank you.
